Tiquet support

28 September 2026

a.estevez@gmail.com. Include your device, iOS or iPadOS version and what you were doing. The app does not automatically send us your financial records. If you email us, we receive your email and the information you choose to include. Use invented examples; do not send statements, personal documents or screenshots with real data.

Common questions

My bank's file isn't read.

Export it as Excel or CSV from the bank's website, not as PDF. If it still isn't read, tell us the bank and the kind of export; never send the file itself.

A charge is counted twice, or not at all.

Open the contract and check the provider's name matches what the bank prints. Where statements cover a month, only the bank's lines count.

iPhone and iPad don't show the same.

Both need iCloud sync on (Settings → iPhone and iPad, in step), the same Apple Account, and a few minutes the first time.

A place is on the wrong spot of the map.

Open its card and set the address, or tap “I'm here now” when you are there.

How do I move to a new phone?

With iCloud sync on, just sign in. Without it: Settings → Backup and restore → Export everything, then Restore on the new phone.

How do I restore Plus?

Open the Tiquet Plus offer in Settings and tap Restore purchases. Use the Apple Account you bought with and an internet connection. If you receive Plus through Family Sharing, also check your group’s purchase-sharing settings.

What happens after the 14 days?

You return to the free features with no automatic charge. Everything you saved stays. Plus features require a purchase; the trial is not shared through Family Sharing.

What if Apple Intelligence is unavailable?

You can save and view documents and use text recognition and rules. The local model needs a compatible device, Apple Intelligence enabled and the model downloaded and available in your language. Some questions and AI features will be unavailable.

Does Family Sharing share my spending?

No. It shares the Plus purchase, subject to Apple’s settings, with up to five family members. Each Apple Account keeps separate data. To share documents with someone else, explicitly choose to export the household file.